Blog | Skrumble https://uc.skrumble.com Cloud Communications Suite Wed, 25 Apr 2018 16:46:02 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.5 https://uc.skrumble.com/wp-content/uploads/2017/04/favicon_white.png Blog | Skrumble https://uc.skrumble.com 32 32 Skrumble Announced as Communication Technology Partner for Hitachi https://uc.skrumble.com/skrumble-announced-technology-partner-hitachi/ Sat, 21 Oct 2017 19:30:14 +0000 https://uc.skrumble.com/?p=30823 Skrumble Technologies Inc has officially become a technical partner with the global technology company Hitachi. Since launch in 2014, Skrumble has been working hard to become a thriving leader in communication technology in Canada. In 2015, we filed for over 30 global patents and began leveraging that technology to build our communication solutions. The Unified […]

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Skrumble Technologies Inc has officially become a technical partner with the global technology company Hitachi.

Since launch in 2014, Skrumble has been working hard to become a thriving leader in communication technology in Canada. In 2015, we filed for over 30 global patents and began leveraging that technology to build our communication solutions. The Unified Communication platform was launched in spring 2017 and soon after, the development team launched Open API documentation as well.

Looking to utilize Skrumble’s robust functionality like group chat formation, voice and video calling, secure file and data storage, and the possibilities for all kinds of integrations, Hitachi partnered with Skrumble to build a Smart city security platform, and the Hitachi Visualization Suite was created.

With the purpose of improving existing police and security systems, Skrumble integrated automatic dispatch, evidence management, real-time analytics and collaboration into the HVS platform, and included Internet of Things (IoT) device integrations such as body cameras, Smart pens and Smart phones to power implement it all.

Once the program is officially launched, police officers, security workers and other first responders can efficiently document case details and safely store records in the cloud, all transcribed.

Skrumble is so excited for the incredible opportunity of being a global silver partner with Hitachi and is looking forward to scale our solutions globally together!

Check out the videos below to learn more about the partnership and the capabilities of our technologies:

 

 

 

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Keeping Leads Hot by Remarketing on Facebook https://uc.skrumble.com/remarketing-facebook/ Wed, 04 Oct 2017 15:51:06 +0000 https://skrumble.com/?p=30072 Written by Jennifer Sintime, needls.com If you didn’t already know, social media advertising has taken the marketing world by storm. By the end of this year, eMarketer predicts that television’s advertising spend of $71.29 billion will be eclipsed by an advertising spend of $72.09 billion on digital. Simply put, the whole world knows that digital […]

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Written by Jennifer Sintime, needls.com

If you didn’t already know, social media advertising has taken the marketing world by storm. By the end of this year, eMarketer predicts that television’s advertising spend of $71.29 billion will be eclipsed by an advertising spend of $72.09 billion on digital. Simply put, the whole world knows that digital advertising is where it’s at.

Out of the digital marketing avenues, such as paid search and AdWords, social media marketing – specifically Facebook – yields a much higher return on investment (yup, 95.8% of social media marketers say that Facebook gets them the highest ROI). Why the astounding ROI? Because Facebook boasts a whopping 2 billion monthly active users, 1.57 billion daily mobile users, and 1.18 billion daily desktop users – and that’s a whole lot of people your ads could reach.

Why Remarket to Your Leads?

With Facebook, not only can you open up the top of your sales funnel, getting you new leads and awareness, but you can actually remarket and nurture the leads you already have and, as every business-savvy entrepreneur knows, nurturing and remarketing to your leads is the key to getting conversions.

We all know the pang of seeing an abandoned cart or a free registration that didn’t lead to a sale, or an inquiry that remained just that. Remarketing actually increases the likelihood of a website visitor converting on your website by 70% and increases customer return and purchase rate from 8% to 26% when it comes to abandoned carts.

According to a survey by AdRoll, remarketing on Facebook results in an average increased click through rate (CTR) of 140%, a lowered cost per click (CPC) by 26% and a decreased cost per action by 33% – which is probably why in the US alone, B2B companies have increased their spend on retargeting by 51% in just one year.

How Can You Use Facebook to Remarket?

Easy! All you need is your customer contact or lead list. Facebook will take that data and let you connect with your customers and contacts right through their newsfeed!

What you can also do, is use the Facebook Pixel to automatically remarket to people who take specific actions on your website. For example, if someone adds an item to their cart and they don’t check out, you can actually remarket to them instantly when you have the pixel installed.

The pixel will be triggered; Facebook will collect that data, then the lead who abandoned their cart will see your remarketing ad.

Boom! It’s that easy.

#ProTip: Tailoring your Remarketing Creative

The most important thing to remember when you’re remarketing to your lists or leads is that they’re in a different stage in your funnel. They’ve already expressed interest, dug a tiny bit deeper and took a half-step in your direction. Now what you need to do is remind them why your business, product or service is what they need. People need a little reminding and a little convincing – I know I do!

By catering your ad messaging to the specific stage of the funnel your audience is in, you actually increase the chance for a conversion. If someone signed up for an account for your new web app, but hasn’t actually followed through and purchased, they don’t need to be reminded of who you are, they just need to be reminded of why they need you.

Now fix that leaky funnel!

We all want to increase our sales, get more conversions, grow our businesses – and not let our leads slip through the cracks. Whether it be a more efficient and intuitive way to communicate with your leads, or finding a subtle way to remind them that you’re there, a big part of that is understanding all facets of your business and using all of the tools available to you.

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needls is the world’s first RoboAgency – a platform driven by data science and AI to automate the creation, testing, targeting and optimization of your digital advertising on Facebook and Instagram.

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Autonomy: Provide Your Employees with What They Need https://uc.skrumble.com/effectively-provide-employees-autonomy-need-2/ Thu, 14 Sep 2017 16:04:36 +0000 https://skrumble.com/?p=30062 This article was originally published by Forbes Magazine on June 27, 2017 and was written by Skrumble’s very own Eric Lifson.  Companies have begun to follow the rising trend of increased work flexibility. In a compensation study conducted by Deloitte, 33% of 1,400 CFOs stated that telecommuting is the most influential factor in attracting top talent, and […]

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This article was originally published by Forbes Magazine on June 27, 2017 and was written by Skrumble’s very own Eric Lifson. 

Companies have begun to follow the rising trend of increased work flexibility. In a compensation study conducted by Deloitte, 33% of 1,400 CFOs stated that telecommuting is the most influential factor in attracting top talent, and 46% said it was second behind salary.

As technology advances, I have found that there are now greater opportunities for employees to work outside of the office and collaborate to the same extent as if they were in a cubicle.

Employees are now gravitating toward the ability to control how they work and communicate within a company. They want to share their opinions throughout the company and create actual impact. If managed properly, a flexible work environment and communication structure benefits the entirety of an organization.

When employees are tasked with executing strategies without the knowledge of strategic intent from management, they feel separated from management and have little motivation to work hard.

As U.S. Navy SEAL Leif Babin mentions in his book, in 2008 when Boat Crew VI was failing under their original leader, that leader didn’t believe it was possible for them to do any better. The leader justified his performance based on his crew and not his management practices. However, when the leader of Boat Crew 11 took over the boat, he changed management practices and pulled the team together, eventually winning.

Without the ability for employees to feel like their voice is being heard, they won’t feel empowered to execute on the company’s goals and may be perceived as poor performers.

This disconnect also influences the way managers think: They can perceive failures as the results of their employees who carry out strategies and take little responsibility themselves. Managers who do not clearly communicate their strategic vision to teams will inevitably create a divide within the company because there is no context to act upon.

For employees to be optimally productive, they must feel empowered. Employees require transparency: They need to understand the company’s strategic vision behind every action they are tasked with.

Many organizations follow a top-down vertical communication structure where employees communicate down the organizational hierarchy, limiting their access to communicating with anyone in higher level management.

At my company, we have adopted a horizontal communication structure through multiple initiatives and seen promising results in productivity and satisfaction. Horizontal communication means information flows across all functions on the same organizational level. Although some people within the company may have stronger opinions and power than others, horizontal communication allows everyone to be heard and valued, encouraging employees to move toward the company’s vision.

Improve HR Programs

The key to creating horizontal structure is by changing company practices. Human resources is at the root of a company’s culture, and their practices must be changed to facilitate employee autonomy, implementing new programs that allow for employee empowerment. For example, employee suggestion programs would allow employees to voice their opinions. We have created Friday Roundtable Sessions where everyone at the company meets to discuss anything that’s on their minds regarding business operations and weekly updates. This has allowed our company to connect firsthand with each other and has taken away any divide that may have been created.

Employ Collaboration Software

Many companies still use email and phone systems to communicate. However, the culture of these technologies limits employees from complete autonomy and full company transparency. We have developed a collaboration system that unifies all applications needed for company-wide communication into one main application.  We have seen productivity increase and employees more satisfied with their working situations.

Reduce Corporate Hierarchy

Traditional top-down corporate hierarchies create communication issues and limit collaboration. People across the organization may not know the full context of key strategic initiatives, and management may not understand the complete day-to-day ebbs and flows that are happening in the trenches. With less bottle-necked decision-making processes and access to leadership on a lateral level, information flows much quicker and more effectively.

Transparency throughout the company gives employees a voice to share their opinions and ask questions. It creates equal voices in the company, giving value to every employee. With a horizontal company structure created through better HR programs, collaboration software and corporate structures, productivity and satisfaction can increase.

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Help Your Clients Get Into the Cloud https://uc.skrumble.com/help-clients-get-cloud/ Thu, 20 Jul 2017 20:22:04 +0000 https://skrumble.com/?p=29728 Nowadays, everything happens in the cloud. So it may not come as a huge surprise that the worldwide public cloud services market is projected to grow 18% in 2017 to total $246.8 billion, according to a 2017 Gartner study. The study also stated that cloud application services, also known as the SaaS market, is expected […]

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Nowadays, everything happens in the cloud.

So it may not come as a huge surprise that the worldwide public cloud services market is projected to grow 18% in 2017 to total $246.8 billion, according to a 2017 Gartner study.

The study also stated that cloud application services, also known as the SaaS market, is expected to grow 20.1% to reach $46.3 billion

Yet, “some organizations are still figuring out where cloud actually fits into their overall strategy,” says Sid Nag, a director of research at Gartner.

One group of people in particular, resellers, have needed to make some drastic changes to evolve with the cloud software market replacing physical technology and products. Rather than just being a product vendor, the cloud has forced them to become more of a trusted consultant to clients.

Mark Lewis, a marketing director from Riverbed Technology, states that because “the cloud itself is an ever-changing market, it’s vital vendors keep their channel partners up to speed with the changing trends.”

This way, partners are able to not just fulfill technological functions with the products offered, but instead offer the best full-scale, turnkey solutions to clients.

Enter: Skrumble.

A unified communications platform that is the all-in-one solution to inefficient business communication. Bringing together everything you need to connect your team, engage with clients and grow your business into one simple platform.

We’ve recently put together a rewarding program to empower our partner community to do what they do best, sell.

The Skrumble Partner Program gives resellers the tools they need to ensure client satisfaction and quickly grow business with a scalable SaaS cloud platform. No upfront investment required.

We offer 2 partner options: Our Certified Partners, who include Skrumble in their product portfolio, develop a high level of product knowledge and are self-sufficient in the sales process. While Referral Partners refer sales opportunities to us and earn commission every time a lead closes.

By providing our partners with sales and marketing tools, we help to set them up for success. The program features a marketing portal rich with product content, industry knowledge and best practices, along with customizable sales material, a detailed marketing plan, campaign deliverables (emails, collateral, scripts, etc.), sales presentations, videos, customer testimonials, and more.

Skrumble is the ultimate tool for businesses to interact with their customers and communicate internally. To learn more about the Skrumble Partnership Program and how to be become a trusted partner of our game changing platform, contact sales@skrumble.com

Cloud software has changed the business landscape, that much is for sure.

Now you can help us change the inefficient ways businesses communicate, and stay current in the cloud services industry.

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What Employees Want (hint: it’s not just money!) https://uc.skrumble.com/employees-want-hint-not-just-money/ Fri, 30 Jun 2017 18:37:04 +0000 https://skrumble.com/?p=29673 The idea of autonomy is simple. It’s the freedom and flexibility to work when, where, and how you want. In a compensation study conducted by Deloitte, 33% of 1,400 CFOs stated that telecommuting is the most influential factor in attracting top talent, and 46% said it was second behind salary. In a Forbes articles written […]

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The idea of autonomy is simple. It’s the freedom and flexibility to work when, where, and how you want.

In a compensation study conducted by Deloitte, 33% of 1,400 CFOs stated that telecommuting is the most influential factor in attracting top talent, and 46% said it was second behind salary.

In a Forbes articles written by Skrumble’s very own Eric Lifson, he discusses how employees are now seeking opportunities where they can control how they work and communicate within a company. He says that “they want to share their opinions throughout the company and create an actual impact. If managed properly, a flexible work environment and communication structure benefits the entirety of an organization”.

As an employee, you receive better opportunities to be productive, you build a trusting and loyal relationship with your employer, and you ensure that you enjoy the job you do.

As an employer, you have empowered team members who are dedicated to the company mission because they feel value in their roles which, in turn, makes them perform better, driving business success.

But, how do you achieve the structure and attributes to be trusted with such a task?

We put together a list of 3 things for both employees and employers to ensure that they are positioned for the many opportunities of autonomy:

Employee

When looking for the job for you, other than just salary and benefits, you’ll want to look for a position and a company that engages you. Here are 3 things to that you can work on to show employers that you can be a trusted and productive member of their team while working autonomously.

Communication is key: While working, employers need to know that you will effectively communicate with them about the progress of your work. Set clear expectations for yourself and show them how you intend to achieve them. Schedule weekly status meetings, integrate systems of organization into your routine that they can be a part of, and provide updates on specific things you are working on to keep them informed.

Connect with your team: Nothing energizes people more than working with a connected team, and nothing excites an employer more than seeing their employees work together to get the job done. Show the employer that you intend to work with your team, communicate well to fortify your relationships and create a sense of community, no matter where everyone is stationed. 

Take ownership and be proactive: When you aren’t in the office every day, you need to relay the benefit of you being a member of the team to your employer. Instead of waiting for others to check in with you, seek opportunities for you to interact with other team members, manage your time efficiently, and find ways to ensure that you are productive.

Employer

When looking to hire new employees or more importantly, retain the ones you have, you’ll need to relay the benefits of working with your business. Here are 3 things that you can work on to ensure that your team members are empowered to do a great job, feel supported in their roles, and love what they do.

Give trust to get loyalty: By embracing the practices of autonomy in the workplace and improving company procedures, you can work on putting practices in place that are needed to make working remotely successful. Allowing strategic opportunities for team members to work how they want will help to show your trust in them and create a sense of loyalty amongst one another.

Employ collaboration opportunities: By using services in place to help your team come together, you are helping connect them in their work and build lasting relationships. Connected teams encourage active engagement, which leads to better opportunities for approaching tasks and producing valuable work.

Be transparent: Whether this means revisiting the organizational structure from top down to horizontal, team members need to know more information on the key business decisions being made so they are able to perform well in their positions. When the barriers of information are no longer there, employees have the opportunity to get involved, be heard, and are more likely to be invested in the success of the business because they feel, in some way, directly involved.

Finding businesses or employees that align with your goals can be difficult. However, when you do, you want to make sure that you are 100% ready and able to work with one another to achieve great things. As an employee, you must put yourself out there, give everything you have and show that you deserve the responsibility of working autonomously and can perform better under those circumstances. Where as, as an employer you must create the opportunities for team members to feel like a supported part of the team so that they will personally be invested in not only their own mission, but the company success as well.

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How six words can make an impact https://uc.skrumble.com/six-words-make-an-impact/ Sun, 05 Mar 2017 17:00:32 +0000 https://skrumble.com/blog/?p=706 Founder & Director of Creative & Communications at Six Words Communication Co., Corinne Impey, sat down with us to discuss why she chose to work with non-profit organizations and small businesses. This is part of our original series Team Talk, where we sit down and chat with entrepreneurs and hear about their experiences working in […]

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Founder & Director of Creative & Communications at Six Words Communication Co., Corinne Impey, sat down with us to discuss why she chose to work with non-profit organizations and small businesses.

This is part of our original series Team Talk, where we sit down and chat with entrepreneurs and hear about their experiences working in teams and how they have overcome situations to work better together.

Founded in 2014, Six Words Communication Co. has made it their mission to help non-profits and small businesses reach their potential through strategic communication and content marketing.

The name, Six Words, was originally inspired by a challenge Ernest Hemingway created for himself to write a story using only six words. He wrote, “For sale: baby shoes, never worn”. Hemingway used only six words to highlight how clear and concise communication can truly make an impact.

We met up with Corinne in the heart of downtown Toronto at Quantum Coffee where we drank too much caffeine and talked with her about the success of her business.

Watch the interview now!

 

Corinne talked to us about why she chose something she was passionate about for her business and what makes it all worth while. Some key takeaways were:

  • It’s the people behind the businesses you work with that truly make your efforts worth while.
  • You can make a large impact by simply helping others achieve their goals.
  • When starting your business, don’t limit yourself with your own expectations. Instead, remain open.

Being passionate about what you are doing makes all the difference when it comes to starting your business.

It’s the difference between doing mediocre work and not feeling like you’re even doing work at all. That differentiation is what sets most businesses, and the entrepreneurs who run them, apart from the rest.

Corinne uses her passions and her business to help make an impact. Whether it’s as simple as writing a really great blog post, branding a company, or helping to ensure a message of social and environmental change is widely spread.

When you are more personally invested every step of the way, so are your employees, investors, and customers. They see your passion and the commitment you have made to making your business work and it is infectious.

For more information on Six Words Communication Co. please visit their website and follow them on FacebookTwitter and LinkedIn.

For more information on how Skrumble can help you work better together, visit our website and sign up to try Skrumble now.

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How to ride the entrepreneurship roller coaster https://uc.skrumble.com/entrepreneurship-roller-coaster/ https://uc.skrumble.com/entrepreneurship-roller-coaster/#comments Wed, 01 Mar 2017 16:17:00 +0000 http://squad.skrumble.com/?p=609 Jason Finestone, the leader of the unique dining revolution, Pass The Table, talks to us about the importance of learning from failure and being passionate about your business plans. This is part of our original series Team Talk, where we sit down and chat with entrepreneurs and hear about their experiences working in teams and […]

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Jason Finestone, the leader of the unique dining revolution, Pass The Table, talks to us about the importance of learning from failure and being passionate about your business plans.

This is part of our original series Team Talk, where we sit down and chat with entrepreneurs and hear about their experiences working in teams and how they have overcome situations to work better together.

We first ran into Jason at the June TechTO event where he spoke and did a demo of the Pass The Table app. Jason, Co-founder and President of Pass The Table, brings conversations to life with his passion for food and unbeatable dining experiences.

On Friday, July 9, we journeyed to the Ryerson DMZ, home to some of Toronto’s top tech startups, to hang out with Jason and ask him about his experiences starting his own business.

Watch the interview now!

 

Jason talks powerfully about entrepreneurship and building a business, and here are some the key takeaways:

  • “The basis behind entrepreneurship is failure, and learning from failure.”
  • “Passion is the operative word there. If you don’t have it, don’t do it!”

The roller coaster of entrepreneurship may bring you many ups and downs, but it’s your ability to ride the wave, work hard, and fight for something that you are passionate about that will ensure success. When you reach those high points, celebrate them and when you reach those low points, learn from them and use them to help you grow. Along the way, use your passion to help drive your ideas forward, enrich the process, and help you make all of your business decisions. 

For more information, follow Pass The Table on Facebook to learn about upcoming events or visit the Pass The Table Experiences page and reserve a seat now.

For more information on how Skrumble can help you work better together, visit our website and sign up to try Skrumble now.

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3 steps to create a positive company culture https://uc.skrumble.com/why-is-company-culture-so-important-any-way/ https://uc.skrumble.com/why-is-company-culture-so-important-any-way/#comments Tue, 14 Feb 2017 15:38:01 +0000 https://skrumble.com/blog/?p=648 Gone are the days that people show up, punch in, work, punch out and go home. Now, there is much more to consider when deciding to take a position somewhere, and it’s not the usual how much does it pay or what are the hours. Nowadays the most important part of the equation is: Who […]

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Gone are the days that people show up, punch in, work, punch out and go home.

Now, there is much more to consider when deciding to take a position somewhere, and it’s not the usual how much does it pay or what are the hours.

Nowadays the most important part of the equation is: Who is the company?

Which boils down into: What is their reputation? How do they treat the people who work for them? How do they treat their customers? What are their values? Will you have a purpose there? What kind of company culture do they have?

The culture, not the name, is what sets your business apart from others in the minds of your people and any prospective hires.

This is partly because it’s more positive, motivating, and all-around fun to work somewhere that encourages perks like flex hours, endless snacks or has a super cool office space. While those are just perks, they echo the overall attitude of your brand and help to involve everyone. They help to put your culture into practice.

Your culture reflects the true purpose of your business and defines how your people act, perform, and engage on a daily basis.

For example, Pixar is known for it’s enriched community feel. They actually centralized all of their meeting rooms, the cafeteria, and mailboxes so that everyone needs to walk through the same space to reach pretty much everything. By doing this, they knocked down physical barriers between their people and opened channels for them to communicate with one another.

Or, quite famously Southwest Airlines, who sets itself apart from it’s competitors with their incredible customer success. Each of their core values are strategically focused towards bettering the level of support that staff offers to their customers. In return, staff kill it with their customers and are known for being amazing. (They actually have a voluntary staff turnover rate of only 2%).

Or even, SquareSpace, who has voted as one of the best places to work in New York City two years in a row. They have mastered the art of a flat organization strategy. Meaning they have fewer tiers of management. This helps to bring information to the ground level to be more transparent with everyone who is a part of the team.

So basically, it all starts with how you choose to engage with your people.

 

Here are our 3 steps to creating a positive company culture within your business:

 

1. Mission & Values: This means defining your mission in an actionable statement that embodies your purpose as a business. This is for you and your members to use as a guiding principle in everything that you do. If what you’re doing isn’t a reflection of this statement, why are you doing it? It also means setting the core values that helps to determine the mindset of everyone on your team. It’s the practices and principles of the business and establishes the expectations people should have for your services.

2. Communication & Collaboration: On top of your core values, it is essential to outline the procedures, tools and channels your business is expected to communicate through. When a business outlines procedures for communication, it sets a precedence for how business is to be conducted. Meaning how information gets passed down, how decisions are made, and how customers are to be treated. This all comes down to communication and your people’s abilities to have real conversations with one another. When people have real conversations, they collaborate on ideas, and that’s how innovation happens.

3. Office & Perks: Physical spaces help to shape your culture as well, which is why open spaces have been such a trend. Everyone is all in the same areas and can speak freely to collaborate with one another. This also includes the colours you paint on the walls, how much sunlight the office gets, and the placement of the desks. So much of people’s overall moods depend heavily on their surroundings, so keep your people content and happy in positive spaces. This can also mean offering certain bonuses for being there. An endless supply of cereal for breakfast, coffee on coffee on coffee, yoga hours, flex hours, or ping pong tables. By doing this, not only are you keeping your staff happy, but you are giving them creative freedom to brainstorm and have an outlet from their desks.

Cultivating a company culture that is able to meet your expectations as well as attract and retain amazing employees is a very strategic and humble process.  You need to sit down and put aside your own personal agenda. To truly explore what is best for your employees and business you must dive deep into the thoughts and opinions of the people who help to power your business by having real conversations with them.

Putting importance on cultivating a strong company culture is not only great for your company’s future, but it signifies to your employees that you care and are invested in their success.

For more information on Skrumble, visit our website and sign up for a 14-day trial.

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5 ways to strengthen your follow-up https://uc.skrumble.com/follow-up-skills/ Sun, 12 Feb 2017 19:51:53 +0000 https://skrumble.com/blog/?p=822 Once you have chosen a follow-up strategy to help you build relationships with your customers, you can start reaching out. To engage customers in an on-going dialogue, you need to incorporate opportunities to ensure those customers are interested in maintaining the connection you have worked so hard to cultivate.   Here are 5 ways to […]

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Once you have chosen a follow-up strategy to help you build relationships with your customers, you can start reaching out.

To engage customers in an on-going dialogue, you need to incorporate opportunities to ensure those customers are interested in maintaining the connection you have worked so hard to cultivate.

 

Here are 5 ways to strengthen your follow-up:

 

1. Actually listen to what the customer is saying.

Of course you do your research and find out as much as possible about the customer, but that does not mean you understand their needs. Never assume, ask them! Find out their pain points and truly listen to the answers. When you actually hear what the customer is saying, you can absorb the information and learn how to best make an approach that benefits them. Be sure not to be pushy and potentially damage your relationships.

2. Establish your authenticity.

Harvard Business Review published a great article back in 2013 which explains, “Authenticity is actually a relational behaviour, not a self-centered one. Meaning that to be truly authentic, you must not only be comfortable with yourself, but must also comfortably connect with others.” Having a credible reputation of being authentic in your connections helps customers to determine whether or not they feel comfortable doing business with you.

3. Schedule the next time to chat and stick to it!

Plan for another meeting or phone call, leave a voicemail and tell the person when you will try calling again, or at the end of an email say that you will reach out later in the week to follow-up. Showing persistence in your communication and the ability to follow through on your word expresses your value to the customer and shows how serious you are about your relationship with them. This builds trust between you and the customer, and trust is essential for customers to support your brand.

4. Get back to them A.S.A.P.

Be sure to respond as quickly as possible to any questions or requests customers may have. These people are being inundated with calls and emails from other businesses trying to sell to them, so swiftly returning calls or sending over the files you promised helps you to establish a foundation for your communication. You have to give a little to get a little. The more responsive you are; the more likely people are to be responsive with you.

5. Remember to say “Thank You!”

Remember that saying, ‘a little thanks goes a long way’? Well, it’s true, especially in business! Time is money, and the people you are seeking to talk to are busy and likely have a long list of priorities. The success of your business depends on the relationships you build with your customers. Therefore, showing a little gratitude for the time people are willing to commit to you is essential in helping you to retain those relationships.

Of course, no process for connecting is 100% guaranteed. You have to commit your time, resources, and patience into being effective when making connections.

If you are willing to make the commitment to listen, be transparent, be trustworthy, respond quickly, and be gracious, your customers will see the value in maintaining a connection with you.

And that’s the whole point, no?

For more information on Skrumble, visit our website and sign up for a 14-day trial.

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How to connect when working remotely https://uc.skrumble.com/working-remotely-breather/ Sat, 04 Feb 2017 17:13:38 +0000 http://squad.skrumble.com/?p=563 Ashleigh Berger from the meeting rooms on demand business, Breather, talks to us about how trusting your team goes a long way while managing remotely and gives guidance for those who are having a tough time. This is part of our original series Team Talk, where we sit down and chat with entrepreneurs and hear […]

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Ashleigh Berger from the meeting rooms on demand business, Breather, talks to us about how trusting your team goes a long way while managing remotely and gives guidance for those who are having a tough time.

This is part of our original series Team Talk, where we sit down and chat with entrepreneurs and hear about their experiences working in teams and how they have overcome situations to work better together.

After hearing just how amazing Breather is through many different connections, the Skrumble team decided to check it out for ourselves. We reached out to the Toronto team to learn more about the meeting spaces and how they manage their teams from different cities across Canada, the United States, and England.

On Thursday, July 8 we headed to one of the newest Toronto Breather locations at 330 Bay Street to hang out with Ashleigh, who just so happens to manage the Toronto and Montreal locations.

Watch the interview now!

 

Ashleigh made many great points about building a trusting team environment to fill the physical gaps that distance creates, but here are some of the top takeaways:

  • “Communication and collaboration is really the catalyst for trust.”
  • “I let the team do what they were hired to do and fully trust that they can do that. And communication and collaboration is really the only way that that will work.”
  • That no matter where your team is, a personal connection with a phone call or a video chat goes a long way to keep the team together.

Managing or being a part of a remote team can be a serious struggle; you don’t get to see each other very often, you need to manage your time well, and find ways to connect with your team from a far. Choosing the right people for your team is essential for managing a business from a distance. People who are self-starters, believe in the company mission, but find solace being part of a team doing great work. This means building trusting relationships between team members and finding ways to keep everyone connected. Whether you are able to check-in with them in person, over the phone, or a video conference, personal connection makes all the difference and helps to create a more collaborative team.

For more information on Breather and to find meeting rooms in your area, please visit their website and download the app.

For more information on how Skrumble can help you work better together, visit our website and sign up for Skrumble now.

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